Account Manager • Business Travel Division

Position:                       Account Manager

Department:                Business Travel

Location:                      La Jolla


Position Overview:

This role manages all aspects of a customer relationship. This includes implementation, establishing and exceeding account revenue goals, measuring and improving client satisfaction, and account retention.

Essential Responsibilities:

  • Develop and manage positive client relationships

  • Work with assigned clients’ management teams to understand particular business travel goals and cost saving strategies

  • Evaluate and analyze client’s reports, travel patterns and frequencies to strategize cost saving opportunities, negotiate upfront discounts and ensure the maximization of travel spend via policy, point programs, etc.

  • Assist with onboarding of new programs and projects including online booking tool implementations and demos

  • Identify and resolve client issues internally and externally as they arise

  • Identify, develop and pursue opportunities within assigned accounts to expand the use of Cadence services

  • Facilitate VIP experiences for our designated VIP travelers

Additional Responsibilities:

  • Manage the client report process, invoice and billing inquiries

  • Be the client’s advocate to ensure that all issues, travel policy change requests, traveler additions and terminations are addressed by Cadence and completed by the specified due date

  • Complete all client quarterly, semi-annual or annual report summaries/narratives

  • Inform clients of new services, and/or products and tools as they are announced or released

  • Partner with marketing on newsletter and travel information broadcasts to all Cadence clients

  • Set up client logins in all necessary programs

  • Oversee customer gifting programs

  • Assist with creating/arranging customer events

  • Provide support to all client requests as required

  • Any other duties that will ensure the best service and experience for our corporate customers

Requirements:

  • Minimum of 3 years in sales, account management or customer service related role

  • Strong account and relationship management skills

  • Previous exposure/experience in the travel industry

  • Good project and task management abilities

  • Excellent written and verbal communication skills with the ability to communicate clearly and concisely

  • Strong critical thinking skills, ability to analyze data, find solutions, and be creative

  • Ability to respond to changing environment and handle multiple priorities

  • Outstanding organization and time management skills in fast paced environment

  • In depth knowledge of Microsoft Word and Excel

  • Some travel required


To apply, email resumes@cadencetravel.com.

View more job openings at cadencetravel.com/careers.

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