"We're experiencing technical difficulties."
"Website currently unavailable."
"We apologize for the inconvenience."
It's incredible how just a few short sentences can send shudders down your spine, isn't it?
We've all been there, banging our heads against our keyboards at the face of our own powerlessness against powerful technology.
While our travel management company offers the most state-of-the-art travel booking tools in the industry, we began to see a great need to offer our own personal, live support for common issues that may arise during the booking process.
And so it was that the Cadence Travel Force initiative was born. Essentially, it's just us reminding our customers to contact someone (us) when something goes wrong, right when it goes wrong. Meaning we don't expect you to try five or six more times, browse through the booking tools FAQ's, ask a few coworkers, vent over the water cooler and then contact us as a last resort. You can get a hold of us as soon as you hit a road bump.
Why? We're in the business of travel because we honestly believe in creating positive travel experiences. If booking travel is part of that experience, we want you to be able to tolerate it (if not enjoy it) and move on with your day.
We're here for you when you're booking your Vice President's travel reservation and the credit card is declined. We're going to help you through that super complicated itinerary you just built that -ugh!- didn't go through. And when all else fails, we'll book your reservation for you if the booking tool is acting up, for whatever reason that may be.
We aren't the online travel tool, but we're definitely your advocate.