Leisure Travel Support Specialist • Host Agency
Position: Leisure Travel Support Specialist
Department: Host Agency
Reports to: Manager, Leisure Travel
General Function/Job Purpose: Provide daily support and problem solving for our customers.
General Support for Independent Affiliates
Vacation coverage and billable hourly support for Affiliates
Back up Air Desk agent
Assisting agents with Sabre invoicing and format questions
In House Leisure Bookings for Corporate and M&I clients
Coordination of Quarterly Exclusive Agency Cruise Sales
Block and Maintain Agency Cruise Group Space
Update and Maintain Cadence Cruises website
CLIA Coupon Book Maintenance and Distribution
ClientBase support for Leisure agents
Leisure liaison between vendors and affiliates
Assist in Creating Client Itinerary books, flyers, etc.
Posting news items and assist in maintaining Cadence Intranet
Other leisure support duties as assigned by management
Previous exposure/experience in the hospitality industry
Experience booking Cruises and hotels required.
Sabre GDS proficiency
In depth knowledge of Microsoft Office
Self-motivated with the ability to multi-task.
Some travel may be required
Able to respond to changing environment and handle multiple priorities
Excellent written and verbal communication skills
Proficient organization and time management skills