VIP Business Travel Coordinator • Business Travel Division

Position:                       VIP Business Travel Coordinator

Department:                Business Travel

Location:                      La Jolla

General Function/Job Purpose:

Manage all aspects of our Business Travel & Meetings + Incentives VIP program with the goal of delivering exceptional service to our most important customers and travelers.  


  • Work with account management to develop and maintain strong VIP relationships

  • Develop process for tracking VIP value adds in a comprehensive and streamlined way

  • Manage VIP data in Salesforce and continue gathering/building out VIP personal information

  • Assist with VIP touch points such as birthday gifts, special occasion recognition, hotel upgrades, and more

  • Identify additional opportunities to surprise and delight

  • Monitor VIP travel alerts and work with operations to ensure timely assistance

  • Learn about/stay abreast on our industry partnerships that we can leverage for VIPs

  • Send relevant communications to VIPS through Marketo or email

  • Share VIP event specific opportunities – leisure events, industry events, etc

  • Host VIP events

  • Assist with quarterly gifting program

Additional responsibilities

  • Attend account reviews and client events as needed

  • Any other duties that will ensure the best service and experience for all of our corporate customers and VIPs


  • Minimum of 3 years in customer service related role

  • Strong relationship management skills

  • Previous exposure/experience in the travel industry ideal

  • Good project and task management abilities

  • Excellent written and verbal communication skills with the ability to communicate clearly and concisely

  • Ability to provide unique and customized ideas and solutions

  • Ability to respond to changing environment and handle multiple priorities

  • Outstanding organization and time management skills in fast paced environment

  • In depth knowledge of Outlook, Microsoft Word, Excel and PowerPoint

  • Experience with Salesforce a plus

  • Some travel required

To apply, email

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