On Demand Service: The New Four Seasons App
These days, smartphones are a traveling lifeline. From the palm of your hand you've ordered your Uber ride to the airport, received your gate change update from TripCase, watched a movie with inflight entertainment, called your other half to say you've landed safely and checked in on social media: Finally made it!
But wait, there's more. Four Seasons Hotels has launched the Four Seasons App as an extension of their famous service philosophy. The new technology aims to ensure customized service can be further delivered ‘on demand.’
The experience begins upon arrival with the app's check-in feature, a huge highlight for business travelers with packed schedules or tired luxury jet setters. From there, guests have the opportunity to make requests from the app versus calling the appropriate department. Need an orthopedic pillow and eye mask? Request both under ‘Sleep Experience.’ Have a specific time you want turn service? Excellent! You may request the exact days and times you want your room serviced under ‘Housekeeping.’ From spa appointments to requesting the preferred time to have a valeted vehicle brought out front, you can turn to the app.
Just looking into hotel recommendations? Each Four Seasons hotel and resort has a profile outlining their services, on property activities, and off site restaurant recommendations so you can feel confident in your selection.
The Four Seasons App is currently being piloted at the following hotels: Boston, Cairo at Nile Plaza, Chicago, Doha, Hampshire, Hualalai, Los Angeles, Beverly Wilshite, London, Mauritius, Mumbia, Orlando, Toronto, and Vail. More locations will be added this month and a full launch in Asia Pacific is planned for later in August.
Have you used the Four Seasons app yet? What do you think?