More than a travel company
At Cadence, we don't just take reservations and send you reports. We actually manage travel programs. No matter which corporate travel services you're after, they are only as effective as how they are managed and how they meet your goals. Is travel part of your company culture? Do your business objectives rely on travel? Do your top travelers need great travel experiences?
And when it comes to your relationship with your travel management company, do you need an account manager who executes travel policies, implements online booking tools, monitors spend patterns and suggests behavioral improvements? If you answered, "yes," you are ready to elevate your travel program.
leveraging our global reach
Global reach with a personal touch
Cadence produces over $150 million in annual sales, which gives us powerful and effective leverage to negotiate business travel contracts on your behalf.As a branch of Tzell, one of the most powerful travel companies in the world, we like to think of ourselves as a quiet giant in this industry. While nimbleness and personal touch are core parts of our identity, we have the industry affiliations and recognition to be the best business travel advocate you've ever had.
Relationships + Retention
In addition to the extremely close relationships we maintain with major travel brands, from hotels to airlines to rental car companies, we also believe in nurturing long term, genuine relationships with our clients. The results speak for themselves:
- 98% corporate account retention
- 25% of our accounts have been with us 5+ years
- 35% accounts have come from clients bringing us to their new companies
your business goals are our goals
We have clients in various industries, including: pharmaceutical, mortgage, apparel, food and beverage, construction, media and beyond, each with one thing in common:
Traveling for work.
No matter what your industry entails, we believe that finding the balance between your cost savings and customer service is the key to the long term, strategic success of a managed travel program.
Travel Policy Compliance
Unused Ticket Monitoring Management
Advance Purchase Savings
Fare Checker Technology
Strategic Implementation Program
Industry Status Rates
Complimentary Support Options
Experienced Full Service Agents
Streamlined Online Booking Tools
Complimentary (Live!) Online Booking Tool Support
VIP Traveler Program
Complimentary Personal Vacation Perks
Change Management Support
Relevant Travel Alerts + Trends
Duty of Care Technology
Seat Checker Technology
The average annual cost savings of our accounts
The percentage of online booking tool adoption at Cadence compared to industry rate of 45-55%
The number of complimentary account management services included in every contract
The percentage of implementations our online help team has completed by target date
the very best travel technology
Industry Leading Technology
Online Booking Tools:
Cadence uses state-of-the-industry online booking tools that connects the primary pieces of business travel and spend so you can focus on what matters most to your business.
Duty Of Care:
- SafeToGo: Duty of Care software. Every reservation is loaded through this software which allows pre-trip visibility, traveler tracking and communicates possible disruptions. The admin dashboard is available 24/7 and traveler notifications are sent as they occur 24/7.
- TripCase: Itinerary management system (which also offers a mobile app) for individual trip management pre and during travels.
- TripIt: Concur’s Itinerary management system.
Quality Control Software:
- Agency Technology
Fare Savings Software:
- Fare Checker
- Travel Alerts and Trends, Branded communications, Change Management, and more powered by Marketo
- Grasp: Grasp reporting: Industry leading reporting software. Over 120 report options that are completely customizable.
Virtual Pay Technology:
- We partner with most vendors to integrate there software into your process.
our customer service obsession
What are the two most over used words in the travel industry? Customer Service. Everyone says they do it. But at Cadence, we define customer service, every day, with every traveler, on every trip. In fact, our employees are trained and incentivized on customer service standards like response time, efficient problem solving, effective communication, and more.
While we know it is an important part of our own company culture, we also survey our customers throughout the year to check in on our customer service outcomes. The averages of our results are below.
Interested in giving your input? Click here to visit our survey page.
Of customers rated our customer services as Absolute Perfection. The other 5% rated us Above Average.
Cadence averages 30% fewer transactions per agent than the industry average as a result of our strategy to value quality of service above all else
The number of defined Customer Service Standards we train each employee on
The average Cadence Customer Service Standards score of our employees (as of November 2017)
it's time for a travel company who gets you
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