In effort to continue elevating customer service to fliers, TSA's online support will include private conversations over Facebook Messenger- the first federal agency to do so.
Last year, @AskTSA (screenshot above) was launched on Twitter as a public way to answer flier questions and concerns, from crucial to random. (Wondering if you can bring home leftovers from a trip? Solid food is allowed in your carry-on, just make sure to wrap it up securely!)
Next up is support via Facebook Messenger- which will allow you to engage as conveniently and comfortably as you would with your own friends. The platform is available for fliers to ask for advice, let out frustrations and even send photos of items they're not sure would pass through security... all in real time.
Have a question about an upcoming flight? Chat is available from 8 a.m. to 10 p.m. ET on weekdays, and 9 a.m. to 7 p.m. on weekends and holidays. To use the service, visit http://m.me/AskTSA (you may have to sign into Facebook).
Don't have messenger app? You can also visit https://www.facebook.com/AskTSA and click "message" under our cover photo.