How much does your TMC support your travel managers?
While CFOs appreciate our cost savings and frequent travelers appreciate our commitment to better travel experiences, we've found that providing support for in-house travel managers is one of the biggest opportunities for effective travel management.
For this reason, we like to say that we actually manage travel, because we do so much more than negotiate contracts or get your travelers in touch with an agent. Here are a few ways we go above and beyond:
Implementation Support
Otherwise known as "change management," we help keep travel managers sane during the transition to a new TMC, booking tool, or travel policy. Because they're the main point of contact for hundreds of travelers, we arm them with email communications, on-boarding documentation, and even friendly online booking tool competitions, all at no additional charge. This is why we have an 85% online booking tool adoption rate compared to the industry rate of 45-55%, which gets organizations even closer to their cost savings potential.
Travel Policy Support
A successfully mandated travel policy is going to reflect very well on a travel manager. We help them get there by suggesting policy inclusions that make the most sense for the state of the industry, culture of your organization, and your overall cost savings objectives. Of course, a travel policy is only as good as how much it is enforced, so we consult with your travel managers on their biggest pain points and provide best practices.
Strategic Support
We work closely with your travel manager to discover areas for improvement and recommend behavioral changes that will increase efficiency, save money, or both. For example, if some of your travelers are waiting until the last minute to book, we will reach out to your travel manager to identify these employees and suggest ways to encourage advance purchasing behavior in an effort to avoid unnecessary costs.
VIP Support
We understand that your most frequent travelers have the most sensitive needs. They have huge objectives to meet and are turning to your travel managers for a successful, comfortable, productive travel experiences. Our VIP Traveler Program ensures that this core group of travelers has access to concierge style support, VIP treatment during their travel, and in the very least, elevated and/or escalated customer service.
If your managed travel program isn't quite cutting it, you might want to look into your support options. We have over 15 complimentary account management services included in every contract. Curious? Just get in touch!
Join us as we explore this year’s Cadence Connects, held at Four Seasons Westlake Village, where everyone got their Ticket to Thrive.
From industry events to global travels, explore Cadence's year of connection and how our 30-year journey of gratitude shapes our exciting future.
Discover how business travel has evolved from paper tickets to AI-driven tools and mobile solutions, offering smarter, stress-free ways to stay efficient on the go.
Explore the transformation of business travel at Cadence with our Spotnana partnership, combining advanced technology with unmatched client care.
From dream destinations to go-to brands, discover the travel spots and tech our team can't stop raving about this month.
We've been on the road, attending events and engaging with industry partners—all to keep you informed and ahead of the curve. Join us as we highlight some of our favorite key moments.
Cadence is committed to the fight against human trafficking through local and global efforts. When traveling, it’s crucial to remain aware of our surroundings and the impact we can have.
Business travel is more unpredictable than ever, from flight disruptions to security risks. Discover why a true duty of care strategy goes beyond technology, combining smart policies with 24/7 human support to protect travelers, build trust, and ensure safety on the road.
We believe that travel can be an incredible asset to any organization, and have tremendous impact on your business, your relationships, and your experience. Check out our recent conversation with Tech San Diego on the topic!
While there are many cost-saving benefits to a managed travel program, maximizing the value of your unused ticket credits is definitely high on that list. Unused ticket tracking has always been a savings driver, but in the COVID-19 era, it has never been more important. Here are a few of the key elements to consider when looking for a partner to manage your travel better.
Delta Air Lines, American Airlines, United Airlines, and Alaska Airlines all recently announced that they have permanently eliminated change fees for main cabin and premium cabin tickets (basic economy excluded) for travel in the U.S., Puerto Rico, and U.S. Virgin Islands, plus Canada, Mexico, and the Caribbean for American and everywhere Alaska flies.
We have rounded up updates on cleaning standards and procedures from our airline, car rental, and cruise, and hotel partners. As we get closer to returning to travel, we hope this provides you with some comfort!
We are turning our focus on what a return to travel might look like. Perhaps you’ve already begun to have these conversations or revise your processes and policies. If you haven’t yet – now is the perfect time to start. We’ve put together some considerations, thought starters, and recommendations for you to consider as you formulate your organization’s return to travel.
We’ve been seeing a recent string of good news for travelers and companies the past few weeks and we'd like to share two key updates on things we know are important to you.
Stay positive. Remember the flowers that will bloom out of all of this rain. The world will awaken again and we’ll be back on the road, ready to explore all of its wonders.
More and more travelers are interested in learning about their carbon footprint, and ways to give back to create a more sustainable world in which to travel and explore.
Are your corporate travelers aware of the risks of theft and fraud during travel? Make sure they read these quick tips before their next business trip.
Cadence offers year round status matching on most major domestic carriers. Get in touch with us to learn more!
Find everything you need to know about basic economy airfares for domestic flights. Check out our simple infographic from Cadence outlining the details.
Did you know that Cadence can do hotel sourcing and contract negotiation on your behalf? Bonus! Find out what that would look like for you.
As we reflect on the many great moments from GBTA Convention 2019 we wanted to take this opportunity to share a few of our favorites with you.
The value of a travel company is typically proven by cost savings or contract negotiations. But what about the level of support provided for in-house travel managers?
Understand the importance of business travel customer service programs. Here are 5 ways that Cadence ensures they are leaders in travel customer service.
With so many varying needs, how does the person overseeing a company's corporate travel program find their balance? A TMC can help.
When unexpected, less-than-ideal chaos starts to affect your business travelers or organization, what is your game plan to manage potential risk?
Have you heard the latest industry buzz word, permaxiety? According to this Skift article, this is defined as, "a near-constant state of anxiety that exists around the world." And as a whole, business travelers have good reason for their apprehension.
Cadence, a full-service travel company headquartered in La Jolla, California, has earned a spot on Travel Weekly's 2026 Power List, the definitive annual ranking of the travel industry's top-selling retail agencies based on 2025 performance. This year's list features 72 companies, each clearing at least $125 million in gross travel sales.